Seller Guide
Everything you need to know to start and grow your business on Kisaan
Getting Started
Welcome to Kisaan Marketplace!
Kisaan is a multi-vendor marketplace that empowers sellers to reach customers worldwide. Whether you're an individual entrepreneur or an established business, our platform provides all the tools you need to succeed.
Register Your Account
Create your seller account by providing your business details, contact information, and payment preferences. The registration process is quick and straightforward.
Register NowVerify Your Identity
For security and trust, we require identity verification. Upload your business registration documents and proof of identity. This process typically takes 1-2 business days.
Set Up Your Store
Once verified, create your store, add your branding, and start listing products. You'll have access to your seller dashboard with all the tools you need.
Creating Your Store
Store Setup Essentials
- Store Name: Choose a memorable, unique name that reflects your brand
- Store Logo: Upload a professional logo (recommended: 500x500px, PNG format)
- Store Description: Write a compelling description (300-500 words) about your business
- Contact Information: Provide accurate contact details for customer inquiries
- Shipping Policies: Define your shipping zones, rates, and delivery times
- Return Policy: Set clear return and refund policies for your customers
Branding Tips
Use consistent colors, fonts, and imagery. Your brand should be recognizable across all touchpoints. High-quality visuals increase customer trust.
Legal Requirements
Ensure your store policies comply with local regulations. Include terms of service, privacy policy, and comply with consumer protection laws.
Adding Products
Product Listing Checklist
1Product Images
- •Upload at least 3-5 high-quality images (minimum 1000x1000px)
- •Use white or neutral backgrounds for main product images
- •Show products from multiple angles
- •Include lifestyle shots showing product in use
2Product Title
- •Keep it concise and descriptive (60-80 characters)
- •Include brand name, product type, and key features
- •Avoid ALL CAPS or excessive punctuation
3Product Description
- •Write detailed, accurate descriptions (300-1000 words)
- •Highlight key features and benefits
- •Include specifications, dimensions, and materials
- •Mention care instructions and warranty information
4Pricing Strategy
- •Research competitor pricing
- •Factor in marketplace fees (see Fees & Pricing)
- •Consider offering introductory discounts
5Inventory Management
- •Keep accurate stock levels updated
- •Set low-stock alerts to avoid overselling
- •Use SKU codes for easy tracking
Pro Tip: SEO Optimization
Use relevant keywords in your product titles and descriptions to improve search visibility. Think about what terms customers would use to find your products.
Managing Orders
Order Fulfillment Process
- 1Receive Order: Get instant notification
- 2Process Payment: Confirm payment received
- 3Pack Order: Secure packaging required
- 4Ship Order: Upload tracking information
- 5Confirm Delivery: Mark as delivered
Shipping Best Practices
- Ship within 1-2 business days for best ratings
- Use quality packaging materials to prevent damage
- Always provide tracking numbers
- Consider insurance for high-value items
- Communicate proactively with customers
Customer Communication
Excellent communication is key to maintaining high seller ratings and customer satisfaction:
- Response Time: Reply to customer messages within 24 hours
- Order Updates: Send shipping confirmations and tracking info promptly
- Problem Resolution: Address issues professionally and offer solutions
- Follow-up: Check in after delivery to ensure satisfaction
Best Practices for Success
Maintain High Ratings
Customer reviews and ratings directly impact your visibility and sales:
- • Provide accurate product descriptions
- • Ship orders promptly
- • Package items securely
- • Respond to inquiries quickly
- • Handle returns gracefully
Optimize for Search
Make your products easy to find:
- • Use relevant keywords in titles
- • Write detailed descriptions
- • Select accurate categories
- • Add multiple product images
- • Keep prices competitive
Pricing Strategy
Price your products competitively:
- • Research competitor prices
- • Factor in all costs and fees
- • Offer bundle deals
- • Run seasonal promotions
- • Consider free shipping threshold
Grow Your Business
Scale your store effectively:
- • Expand product range gradually
- • Analyze sales data regularly
- • Request customer feedback
- • Stay updated on trends
- • Invest in marketing
Prohibited Items
The following items are strictly prohibited on our platform:
- ×Illegal or stolen goods
- ×Counterfeit or replica items
- ×Weapons and explosives
- ×Drugs and drug paraphernalia
- ×Hazardous materials
- ×Live animals
- ×Adult content
- ×Tobacco and alcohol (in most regions)
Ready to Start Selling?
Join thousands of successful sellers on Kisaan marketplace. Create your store today and reach customers worldwide.