Easy Returns
Hassle-free 30-day returns and exchanges on most products
Simple 3-Step Return Process
Request Return
Log into your account and select the item you'd like to return. Choose your reason and preferred resolution.
Pack & Ship
Pack the item securely in its original packaging. Print the prepaid return label and drop it off at any collection point.
Get Refund
Once we receive your return, we'll process your refund within 5-7 business days to your original payment method.
Our Return Policy
30-Day Return Window
You have 30 days from delivery to initiate a return for most items.
Free Return Shipping
We provide prepaid return labels for all eligible returns at no cost to you.
Full Refund Guarantee
Receive a full refund of the item price, excluding original shipping charges.
Easy Exchanges
Want a different size or color? Exchanges are processed faster than returns.
Items That Can Be Returned
- •Unused items in original packaging with tags attached
- •Items that are defective or damaged upon arrival
- •Wrong items delivered by mistake
- •Items that don't match the description
Non-Returnable Items
- •Perishable goods (food, flowers, plants)
- •Personal care items and hygiene products
- •Customized or personalized items
- •Digital downloads and software
Frequently Asked Questions
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive your return. The refund will appear in your account within 3-5 business days depending on your bank.
Can I return items purchased on sale?
Yes, sale items can be returned within 30 days for a full refund, just like regular priced items.
What if my item arrived damaged?
Contact our customer service immediately with photos of the damage. We'll arrange a free return and send a replacement or issue a full refund including shipping costs.
Do I need the original packaging?
While original packaging is preferred, it's not always required. However, please ensure the item is securely packed to prevent damage during return shipping.
Need Help with a Return?
Our customer service team is here to make your return process as smooth as possible.